1. Messavy API
Messavy
  • Messavy API
    • Connect WABA to Messavy
    • Platform user guide
    • Introduction to API integration
    • How to retrieve API key
    • How to retrieve required IDs
    • How to create a template on portal
    • How to create a Whatsapp broadcast template on portal
    • How to create a campaign on portal
    • How to upload contacts to a campaign
    • Send message
      • Get channel information
      • Get Channel Status
      • Broadcast Template Message
      • Send Conversation Message
      • Broadcast Message
    • Get message
      • Get Message Status
    • Template
      • Create Template
      • Get Template By PublicId
      • Update Template
      • Get List Approved Template
      • Delete Template
    • Bulk Campaign
      • Get list bulk campaign
      • Send Bulk Campaign Broadcast
      • Send Bulk Contact Message
    • Schemas
      • PartnerMessageType
      • MessageType
      • Status
      • TemplateStatus
      • TemplateMessage
      • SendMessageBroadcast
      • TextMessage
      • TextMessageWithAttachment
      • FileMessage
      • SuggestionActionType
      • Suggestion
      • WhatsappFormCreateTemplateMessage
      • CreateFormTemplateMessage
      • ResponseCreateTemplateMessage
      • ResponseGetTemplate
      • BroadcastResponseMessage
      • ChannelResponse
      • ResponseMessage
      • ResponseStatusMessage
      • BulkCampaignBroadcastRequest
      • BulkCampaignBroadcastRequestMessage
      • BulkCampaignSearchResponse
      • BulkCampaign
      • BulkCampaignStatus
      • BulkCampaignType
      • BulkCampaignBroadcastResponse
      • BulkCampaignContact
      • BulkCampaignConversationRequest
      • BulkCampaignConversationResponse
      • ErrorMessage
      • Application
      • PartnerEvent
      • ResponseChannelInfo
      • ResponseListApproveTemplate
      • WhatsappConversationParams
      • CommonGetChannelStatusResponse
      • WhatsappChannelStatusResponse
      • ChannelStatus
      • Attachment
      • AttachmentImage
      • AttachmentLink
      • AttachmentMiniProgram
      • AttachmentVideo
      • AttachmentFile
  1. Messavy API

Platform user guide

Platform user guide
This document describes how to create the Whatsapp Message templates, create a bulk campaign, chatbot flow or auto reply.
1.
Whatsapp Templates
Templates are WhatsApp Business Account assets that can be sent in template messages via Cloud API or Marketing Messages API for WhatsApp. Template messages are the only type of message that can be sent to WhatsApp users outside of a customer service window, so templates are commonly used when messaging users in bulk, or when you need to message a user, but no customer service window is open between you and the user.
Messavy has 2 types of templates:
Broadcast template: All kind of Meta defined message template that could be sent out side of conversation window, such as Marketing, Utility, Authentication
Conversation template: could have 1 or many messages that connected to form a chatbot workflow. This kind of template help busines can automate the customer engagement such as qualify lead, customer service, sales... The messages in this conversation template shall be use inside a conversation window.
Create Broadcast template
User could create templates on Meta console https://business.facebook.com/latest/whatsapp_manager/message_templates
then import to Messavy by click + Template
template1.png
Name the template, the template shall be in broadcast type to send out side of conversation period.
template2.png
Click on the template name to start import/create
template3.png
Click import to select an existing approved template on Meta.
template4.png
Or click to create new template as you wish.
template5.png
Create conversation template
To be updated.
2.
Bulk campaign
Similar to templates, there are 2 types of bulk campaign
Broadcast campaign only: Where user just want to broadcast the messages to customers and do not want to have auto reply
Conversation campaign: There are 2 option with or without broadcast, user wants to have auto reply or chatbot/automation.
Go to https://mmp.messavy.com/bulk-campaign/list and click + Campaign.
Select campaign type -> Click channel to add Channel (WABA) -> select the WABA and the template to use.
campaign1.png
3.
Practical guideline
To be updated
Modified at 2026-05-03 17:32:19
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Connect WABA to Messavy
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Introduction to API integration
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